Privacy Policy

Controller and scope of this policy

The controller responsible for data processing on this website is elupho, 14 Castle Foregate Mews, Shrewsbury SY1 2EL, United Kingdom. You can reach us by email at hello@elupho.com or by phone at 01743 358216. The policy covers the pages published under elupho.com and the enquiries we receive through them.

Purpose and legal basis

The processing serves the operation and security of elupho.com, the handling of the requests you send us, the preparation of offers and the fulfilment of duties that arise from a contract or from the law.

Depending on the case, the basis is your consent, the performance of a contract or steps taken before entering into one, a legal obligation, or our legitimate interest in a secure website. Without the details we ask for, we may be unable to reply.

Which data we process

Every page request is recorded on the server together with the address of the requesting device, the time, the file opened and the browser used. This information is needed to deliver the page and to detect faults or misuse.

If you write to us through the contact form or by email, we store your name, your email address, any telephone number you choose to give and the content of your message, in order to deal with your request.

Sharing of data

We do not trade in personal data. It reaches only the companies that keep this site online and handle our email on our behalf, bound by contract to our instructions, and the authorities that are entitled to request it.

Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.

How long we keep data

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as statutory retention periods require. After that it is deleted or the reference to a person is removed.

Technical log entries are deleted automatically after a short time. Enquiries and the correspondence that follows are kept while they may still be needed, and documents covered by tax or commercial law for the statutory period.

Cookies and browser storage

We limit cookies and comparable techniques to what the website needs in order to work. No advertising networks, cross-site tracking or profiling tools are used, and a choice you make in a cookie notice is stored only in your own browser.

Your browser lets you review what is kept for this website, erase it and prevent it from being stored again. If you block entries that the site needs in order to function, some pages may not display correctly.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict its processing, to object to processing based on legitimate interests and to receive your data in a portable format. Consent can be withdrawn at any time.

You can use your rights by writing to hello@elupho.com. Before we answer, we may ask for a detail that confirms your identity, so that data is not disclosed to the wrong person; the answer follows within the period the law provides and costs you nothing.

Besides contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.