Terms and Conditions

Operator and scope

elupho, 14 Castle Foregate Mews, Shrewsbury SY1 2EL, United Kingdom, is the provider of this website. Enquiries about the site and about the conditions below can be addressed to hello@elupho.com or 01743 358216. Written notices may also be sent to the address given above.

These terms cover every page published under elupho.com, the material shown there and any enquiry sent through the site. The version that is online when you open a page applies to that visit. A separate written agreement with elupho takes precedence for the matters it settles.

Use of the website

You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to the site, interfere with its operation, place an unreasonable load on it, or use automated tools to extract or copy its content. The contact form may not be used to send advertising or unlawful material.

Copyright and trademarks

All content on elupho.com is protected by copyright. Reproducing, publishing or reusing texts and images beyond what the law allows requires our written permission. You may keep a copy for your own reference as long as notices of authorship stay intact; our name and logo may not be used without consent.

Material you send to us

You are responsible for what you send us through the form or by email, and you must be entitled to share it. Please do not send confidential documents or sensitive information this way; call 01743 358216 if another channel is needed. We use your message only to answer it.

Nature of the published information

The pages describe what elupho does in general terms and may be changed at any time without notice. Nothing published here is a binding offer or a promise of a particular result. An agreement with us arises only when we confirm a request or conclude a separate contract with you.

The material on this website is general information and does not replace advice on your own situation. Decisions should not be based on these pages alone. If you need an assessment of a specific case, please contact us at hello@elupho.com or 01743 358216 so that we can look at the details.

Availability of the website

We try to keep the website online, but we cannot promise that it will always be reachable. Maintenance, technical faults or problems at our hosting provider can interrupt access, and we may change, limit or remove parts of the site at any time without notice.

Liability

This website is offered free of charge and as it is. Within the limits the law sets, we are not liable for losses that follow from using it, for data lost while a page loads or for interruptions of access; the rights the law gives you are not affected.

If you have a complaint

If you are not satisfied with our work or with something published on this website, please write to hello@elupho.com and describe the matter, the page concerned and the outcome you want. We confirm receipt and answer as soon as we can. Both parties will first try to settle a disagreement directly.

Final provisions

The law of England and Wales applies to these terms and to the use of elupho.com. As a consumer you keep the protection of the mandatory rules in force where you live, and a dispute may be brought before the courts that are competent for you.

If one clause of these conditions turns out to be invalid, the others continue to apply. The terms may be updated from time to time, and the version published here, with its date at the top of the page, is the one in force.